Privacy policy

1. Who we are and what this policy covers

Eastside Renaissance (“ESR,” “we,” “us,” or “our”) works to support the renewal of Erie’s East Side. This Privacy Policy explains how we handle personal information collected through this website and communications that begin through its contact form or email links.

AI Experts Group (“AIXG”) provides website development and the inquiry system used by ESR. This policy does not cover the separate services of healthcare providers, banks, or other organizations featured on our website. Separate notices may apply to program applications, employment, donations, client accounts, or other activities outside this website.

2. Information we collect

Information you choose to provide

Our contact form collects your name, email address, selected project or area of interest, and message. You may voluntarily include an organization name, telephone number, or other details in your message. If you email us directly or continue a conversation, we also receive the contents of that correspondence and any attachments you send.

Providing information is voluntary. We need the required form fields to receive and respond to an inquiry; you can otherwise browse the website without completing the form.

Technical and submission information

When you submit an inquiry, our inquiry system records the time of submission, your IP address, browser information, and the page from which you submitted it. It may also receive referring-page information supplied by your browser. Spam checks use a hidden form field and the time taken to fill in the form. Staff may record follow-up notes and whether an inquiry has been read, answered, or archived.

As your browser loads pages, images, maps, or other resources, the servers delivering them receive technical request information, such as an IP address, requested resource, browser details, and request time. Service providers may keep operational or security logs. We do not ask your browser for your precise device location.

3. How we use information

We use information for the following purposes:

• Responding to questions and requests about ESR, its projects, partnerships, and opportunities to help.
• Maintaining relevant correspondence and coordinating follow-up with the appropriate ESR team members.
• Delivering website features and remembering your selected project during your browsing session.
• Detecting spam, troubleshooting problems, protecting our systems, and preventing misuse.
• Handling privacy requests, maintaining necessary business records, and meeting applicable legal obligations.

Submitting an inquiry does not enroll you in a marketing mailing list. If we offer a separate subscription or sign-up feature, we will explain its purpose when you sign up.

4. How we share information

Inquiries are available to ESR personnel and authorized service-provider staff who support the inquiry system and our work. Our contact form sends information over an encrypted connection to the AIXG system, where it is stored for ESR. Service providers involved in website delivery, system support, data storage, or email may process information to provide those services. Follow-up correspondence may be handled through our email providers.

If you ask us to connect you with a partner or another organization, we may share the details needed to carry out that request. Simply selecting a project on the form does not automatically send your message to the project partner.

We may also disclose information when required by applicable law or valid legal process, or when reasonably necessary to address fraud, security incidents, threats to safety, or the protection of legal rights. If responsibility for an ESR activity is transferred as part of an organizational change, related records may transfer with it, subject to applicable law.

We do not sell personal information collected through this website or share it for cross-context behavioral advertising. We do not publish contact-form inquiries on the website.

5. Cookies and browser storage

The website’s project explorer uses browser session storage to remember your most recently selected project and prefill the contact form’s area of interest. This stores a project selection, not your name, email address, or message. It normally lasts for the browser tab’s session; your browser’s restore settings may affect how long it remains available.

We have not configured advertising pixels, third-party audience analytics, or marketing cookies on this website. Embedded services may use their own technologies as described below. You can clear site data or restrict storage and third-party content through your browser settings. Doing so may limit features such as the map or remembered project selection.

The website does not use cross-site advertising tracking. It does not currently change its behavior in response to a browser’s “Do Not Track” signal. Where an applicable law requires us to honor an opt-out preference signal, we will do so; there is no sale or advertising-sharing activity on this website to opt out of.

6. Maps, video, and external services

OpenStreetMap

The contact page embeds a map showing the ESR office. When the map loads, your browser connects to OpenStreetMap and its map-delivery services, which receive technical information such as your IP address and the map resources requested. Map delivery may involve servers in different countries. See the OpenStreetMap Foundation Privacy Policy for its practices.

Google Maps and other external links

The directions link opens Google Maps. Google processes information under its own Privacy Policy when you use that service. Links to MHEDS, partner organizations, and other websites take you to services we do not operate. Please review their privacy notices before providing information.

Video and downloads

Our vision film plays through this website’s video player, rather than an embedded YouTube or Vimeo player. Playing the film or downloading a presentation requests those files from the website’s hosting service. The player does not include a separate advertising or audience-measurement service.

7. How long information is kept

We retain inquiry and correspondence records for as long as reasonably needed to respond, support ongoing project or community relationships, maintain necessary records, resolve disputes, and meet legal obligations. The appropriate period depends on the nature of the inquiry, whether a relationship is ongoing, and any applicable recordkeeping requirements.

Inquiry records do not automatically expire when a conversation is marked answered or archived. Copies may also remain in email systems, security logs, or backups according to those systems’ retention practices. You may request deletion using the contact details below. Some information may need to be retained for legal, security, or recordkeeping reasons; deleting a working record may not immediately remove a protected backup copy.

8. How information is protected

The inquiry service uses HTTPS for submission and authenticated access for staff reviewing inquiries. Access is limited through the system’s client and staff permissions, and spam controls help protect the form from misuse. These measures reduce risk, but no website, email service, or storage system can guarantee absolute security.

Please send only the information needed for your inquiry. If you believe information submitted through the website has been accessed or used improperly, contact us promptly.

9. Your choices and privacy requests

You can ask us about information you have provided, request a correction, request access or deletion, or tell us that you no longer want follow-up about an inquiry. Contact info@eastsiderenaissance.org with the subject “Privacy request,” or write to the address below. If possible, use the email address associated with your inquiry and describe the request without including sensitive identity documents.

We may ask for information reasonably needed to verify your identity or an authorized representative’s authority before releasing or changing records. We will consider requests under applicable law and explain any limitation that prevents us from fulfilling a request.

Depending on where you live and which laws apply to ESR and the information involved, you may have additional rights, including receiving a copy of your information, objecting to or restricting certain processing, withdrawing consent where processing is based on consent, or appealing a decision. Where these rights apply, we will follow the required process and response timeframes. You may also contact the relevant privacy regulator or your state attorney general about a concern.

10. Children’s information

This is a general-information website for community members and people interested in supporting ESR. It is not designed to collect personal information directly from children under 13, and we do not knowingly seek that information through the contact form. A parent or guardian should contact us on a child’s behalf.

If you believe a child under 13 has provided personal information through this website, please let us know so we can review the situation and take appropriate steps, including removing the information where appropriate. Participation in any separate youth program may involve its own parent or guardian permissions and privacy notices.

11. Health and other sensitive information

This website describes community development projects, including the proposed MHEDS location. ESR’s general contact form is not a patient portal, appointment-booking service, emergency channel, or medical-record system. Please contact MHEDS directly for patient services and its privacy practices.

Do not include medical records, diagnoses, Social Security numbers, payment-card details, bank credentials, or other sensitive information in a general inquiry. The website does not currently process donations or other payments. If a separate payment or application service is introduced, its collection practices will be explained before you use it.

12. Where information is processed

ESR operates in Pennsylvania, United States. Information submitted to us may be processed in the United States and in other locations where our service providers operate. Privacy protections may differ between jurisdictions. Using the website does not waive any protections or rights that apply to you under law.

13. Changes to this policy

We may update this policy to reflect changes in website features, service providers, or legal requirements. The date above identifies the latest revision. We will provide any additional notice or obtain consent for a material change when applicable law requires it.

14. Contact us

For a privacy question, request, or concern, contact:

You may also use our contact form to request help with a privacy matter.